SAP Customer Service (CS)Customer Service
SAP Customer Service component supports you when representing, managing and processing all services that you provide to your customers. You can:
- Structure and manage technical objects for which services should be performed (for example, technical systems, machines)
- Manage data for warranties and business partners
- Create service requests
- Plan and execute requested services
- Bill the costs that arise as a result of the services being executed
- Monitor call processing in order to keep to deadlines and agreed response times
Brief Details of Course Content & Syllabus for SAP Customer Service:
Duration: 80+ Hrs Approx
Pre-requisites: - SAP System Navigation
- Knowledge of Basic Process of Organizations CS
Fee: 2299/- +GST
Course Based on Release: ECC 6.0Key Functions Include the Following Contents for SAP CS
- SAP Customer Service Overview
- Structuring & Mapping Technical Objects
- Technical Objects
- Installed Base Management
- Measuring Points & Counters
- Permits
- Call Management
- Processing of Services
- Returns & Repairs Processing
- Advance Shipment Process
- Service Processing Using Sales Order with Service Item
- Controlling for Services
- Notifications
- Orders
- Completion Confirmations
- Capacity Requirements Planning in Customer Service
- Billing
- Service Agreements
- Customer Interaction
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