SAP Customer Relationship Management
(CRM)SAP Customer Relationship Management
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients. SAP CRM is part of SAP Business Suite.
SAP CRM provides an E-Commerce application that enables you to turn the Internet into both a profitable sales channel and an interaction channel for business customers and consumers.
SAP Customer Relationship Management (SAP CRM) for industries provides you with functions that enable you to perform tasks in business scenarios specific to service industries or manufacturing industries.
The below training courses show you how to empower your customers with a personalized Web experience and convenient self-services. Plus, you will learn how to leverage functionality for a fully integrated Web channel, helping you strengthen sales and service operations while reducing transaction costs and customer service calls.
Brief Details of Course Content & Syllabus for SAP CRM:
Duration: 80-100 Hrs Approx
Pre-requisites: - Basic Knowledge of SAP IMG Customization Desirable
- Knowledge of Sales Order Management Desirable
Fee: 2199/- +GST
Course Based on Release: ECC 6.0 & CRM 7.0 Key Functions Include the Following Contents in SAP CRM: :
- Overview of SAP CRM Solution
- SAP CRM User Interface
- CRM Customizing Fundamentals
- Sales
- Marketing
- Service
- Interaction Center
- Partner Channel Management
- Analytics
- Service Parts Management
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